Frequently Asked Questions (FAQs)

“আস্থা ও বিশ্বাস এর অপর নাম”

1. What is is a eCommerce Platform of allpoogroup. It is the largest online shopping destination in Bangladesh, Launched in 2019. is the most latest eCommerce platform in Bangladesh. The online store offers the widest range of products in categories ranging from Mobiles & Tablets, Computer & Computer Accessories, Camera, Television, Home Appliances, Electronics, Fashion, Jewellery, Health & Fitness, Furniture, Books, Vehicles, Buildings & Agriculture and still counting!

2. Why shop from stands out for its sincerity, as we have succeeded in keeping our promise of providing only warranted and genuine products. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities. In addition we provide after sales services, that no other online shop provides.

3. Are the Products Genuine? loyal customer base, trust and prefer to shop from allpoo whenever they need any product. allpoo offers a guarantee of original and genuine products.

4. How do I buy from

Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at is very fast and easy. Follow some simple steps and buy from

5. How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Rocket, Online Banking, Debit/Credit Cards and Cash on delivery.

6. Can I return a product if I am not satisfied?

We have a 3 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy  with your order, we allow returns within 3 Calendar Days, for your satisfaction.

7. Do all the products have warranty? offers various warranties depending on the purchased product. Most products carry a Brand Warranty, Service Warranty, Parts Warranty and International Warranty on them.

8. Is My Account Information Secure?

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database.

9. How to submit complaints, queries, or suggestions?

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms.

10. Are there any hidden costs or charges if I order from allpoo?

No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge. And if you also request for EMI then such shall carry a small interest.

11. Does allpoo have Coupon Code?

allpoo has Coupon Code which are issued during special occasions or campaigns. To know more about when these Coupon Codes are available, keep an eye on the official allpoo facebook pages.

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